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Privacy Policy

Your privacy matters to us. This comprehensive policy explains how alorinquesva collects, uses, and protects your personal information in accordance with Australian privacy laws and international best practices.

Last Updated: March 15, 2025

We regularly review and update our privacy practices to ensure compliance with evolving regulations and to better serve our users. This policy reflects our current data handling practices and your rights regarding personal information.

Information We Collect

We collect various types of information to provide and improve our financial control services. Understanding what data we gather helps you make informed decisions about using our platform.

Account Information

Name, email address, phone number, postal address, and authentication credentials you provide during registration and account management.

Financial Data

Transaction records, budget categories, spending patterns, and financial goals you input into our platform for analysis and planning purposes.

Usage Information

How you interact with our services, including pages visited, features used, time spent on platform, and system performance data.

Device Information

IP address, browser type, operating system, device identifiers, and technical specifications necessary for service delivery and security.

How We Use Your Information

Your data serves specific purposes that directly benefit your experience with alorinquesva's financial control platform. We process information based on legitimate business interests and your consent.

  • Service Delivery: Process transactions, maintain accounts, provide customer support, and deliver core financial management features
  • Platform Improvement: Analyse usage patterns to enhance functionality, develop new features, and optimize user experience
  • Security and Fraud Prevention: Monitor for suspicious activities, verify identities, and protect against unauthorized access
  • Communication: Send service updates, security notifications, educational content, and respond to your inquiries
  • Legal Compliance: Meet regulatory requirements, respond to legal requests, and maintain necessary business records
  • Research and Analytics: Generate anonymized insights about financial trends and user behavior to improve our services

We never sell your personal information to third parties or use it for purposes unrelated to providing financial control services.

Your Privacy Rights

Access and Portability

Request copies of your personal data in a commonly used format. You can export your financial data and account information at any time through your account settings.

Correction and Updates

Modify inaccurate information directly in your account or contact our support team for assistance with complex data corrections.

Deletion Rights

Request deletion of your personal data, subject to legal retention requirements. Some information may be preserved for regulatory compliance.

Processing Restrictions

Limit how we process your data in certain circumstances, such as disputing accuracy or objecting to processing purposes.

Notification Preferences

Control communication types and frequencies. Opt out of marketing emails while maintaining essential service notifications.

Complaint Procedures

Lodge complaints with our privacy officer or directly with the Office of the Australian Information Commissioner (OAIC).

Data Security Measures

Protecting your financial information requires robust security infrastructure and careful handling procedures. We implement multiple layers of protection to safeguard your data.

Encryption Standards

All data transmissions use TLS 1.3 encryption. Stored data employs AES-256 encryption with regularly rotated keys managed through secure hardware modules.

Access Controls

Multi-factor authentication for staff access, role-based permissions, and regular access reviews ensure only authorized personnel handle your information.

Infrastructure Security

Cloud hosting with ISO 27001 certified providers, network firewalls, intrusion detection systems, and 24/7 security monitoring.

Regular Audits

Quarterly security assessments, annual penetration testing, and continuous vulnerability scanning to identify and address potential risks.

Data Sharing and Third Parties

We limit data sharing to essential service providers and legal requirements. No marketing or advertising partnerships involve your personal information.

  • Service Providers: Cloud hosting, payment processing, customer support platforms, and analytics tools that help us deliver services
  • Financial Institutions: Banks and payment processors for transaction verification and account connectivity features
  • Legal Obligations: Government agencies, law enforcement, or courts when required by Australian law or valid legal process
  • Business Transfers: In case of merger, acquisition, or asset sale, with equivalent privacy protections maintained

All third parties sign data processing agreements requiring them to protect your information according to our standards and applicable privacy laws.

Data Retention Periods

Account Information

Retained while your account remains active, plus 7 years after closure for regulatory compliance and fraud prevention.

Transaction Records

Stored for 7 years from transaction date as required by Australian financial regulations and tax record requirements.

Usage Logs

System logs and analytics data retained for 2 years for security monitoring and service improvement purposes.

Marketing Data

Communication preferences and marketing interaction data deleted within 12 months of account closure or opt-out.

International Data Transfers

While our primary data processing occurs within Australia, some service providers may process data internationally. We ensure adequate protections exist for any cross-border data transfers.

Our cloud infrastructure primarily uses Australian data centers, with backup systems in Singapore and Canada. These locations provide equivalent privacy protections and are approved for Australian personal data storage.

Customer support services may involve staff in New Zealand and the United Kingdom, countries with adequate privacy frameworks recognized by Australian privacy law. All international staff receive privacy training specific to Australian requirements.

Cookies and Tracking

Our website and platform use cookies and similar technologies to enhance functionality and understand usage patterns. You can control most cookie settings through your browser preferences.

  • Essential Cookies: Required for account authentication, security features, and basic platform functionality
  • Analytics Cookies: Help us understand how users interact with our platform to improve design and features
  • Preference Cookies: Remember your settings, language choices, and customization preferences

We do not use advertising cookies or third-party tracking for marketing purposes. Our analytics are focused solely on improving user experience and platform performance.

Privacy Contact Information

Questions about this privacy policy or how we handle your personal information? Our privacy team is here to help with any concerns or requests.

Privacy Officer
info@alorinquesva.com
Phone Support
+61 3 6295 5296
Postal Address
2 Robb St, Reservoir VIC 3073, Australia

We aim to respond to privacy inquiries within 5 business days. For urgent security concerns, please call our support line directly during business hours (9 AM - 6 PM AEST, Monday through Friday).